Reviews

After numerous problems with my 2 year old HVAC system and not having the issues resolved by the original company that sold me (units bigger than necessary as it turns out) and being treated like garbage whenever I called them out for an issue, I called Westerhouse. I’m SO GLAD I did!! Andrew came out and made all the necessary adjustments that the original company (think cumulus or rain ☁️☁️☁️) didn’t do from the beginning nor fix on the service calls. After he got everything fixed the way it was supposed to have been done in the first place, he explained everything in detail. If ever in doubt about what HVAC company to use, WESTERHOUSE is the way to go!! They are FAIR, HONEST, DECENT and COMPETENT!

They two guys arrived on time and completed the required maintenance in a timely manor. They did forget the big filter for the shop, but while one of them continued to work the other one went back to their place and retrieved the filter.

Always on time, expert at their job and courteous. Westerhouse has been taking excellent care of our furnace and AC for several years and we are not thinking of changing.

Westerhouse was recommended to us when we were having a low voltage issue. We couldn’t be happier with their service in our low voltage issue and now also use them for our maintenance services. We have used them for several years now and they are always prompt, reasonably priced and all the staff is very polite. You can’t go wrong with Westerhouse!

Excellent Service and Awesome people to do business with. Thanks for all you do for us.

Prompt service at a great price. Do yourself a favor and call these guys.

Best in the business! Friendly, Responsive, and Affordable

SO impressed with the caring staff and service men at Westerhouse. Our AC went out on prom weekend with a house full of teenagers preparing for their big night. Not good. Aaron responded immediately and got us taken care of. So thankful to get cooled off!

Went through a process talking with/interviewing several local HVAC providers to replace both 19 year old AC and Furnace. We chose Westerhouse thanks to a superb recommendation from a close friend, and regional and national reviews/ratings of American Standard products that they feature. System was installed a month ago, (April 2024) in a day with a follow-up the next day for a quick fine-tuning. So far, so good. All personnel we dealt with were friendly and professional. The new system is way quieter than our last. Will update review in the fall when we switch over to heating.

Great service and great people! They work to trouble-shoot issues economically. Recently came over a weekend to rescue us with a coolant topoff before a grad party! Highly recommend!!

Local, fair, honest and consistent service. Highly recommended.

Fantastic customer service. Reliable and reasonably priced

As a new homeowner and new resident of Eudora, the last few weeks have been a lot. Westerhouse showed up yesterday for maintenance and I couldn't be more happy with the guy who showed up. Very personable and you can tell when someone is genuinely looking out for you. Happy to stick with this team moving forward.

Connor was very nice and professional. He came in and took care of the ac unit and was very polite. He paid attention to detail.

We have used Westerhouse since 2010 when they installed a new furnace and air conditioner at our home. I cannot speak highly enough about them. Great service every time!!

we were recommended Westerhouse years ago and have used them for all of our annual tune ups and troubleshooting. never had to wait too long for things to be fixed, friendly and professional

Westerhouse heating and air has been my go too since 2009 they are good on their prices very courteous and on time. There work ethic has been passed down from their dad and it shows.

My AC went out after a week of 100 degree plus temperatures, so you know they had their hands full! They were at my house within 3 hours of initial phone call and revived our AC unit in less than an hour. Friendly and fast service, without breaking the bank or trying to push products you don’t need. Looking forward to continued business in the future.

They do what they say when they say they are going to do it and do it well. You can’t ask for better service than that. Thank you.

I needed a new AC unit. They responded the same day I called (On a Sunday) and installed the AC that Tuesday. AND they got my old AC working until the new came in!

One Tech came out and pressured me to spend either 4k for one repair option or $6650 for a whole new AC. I got a second opinion with Westerhouse. It ended up being a small maintenance issue that was rather easily resolved. Total cost less than $230. He also let me know that my unit probably has about five years of life remaining.

My air conditioner was many years past its prime. Westerhouse heating and air was very prompt in responding to my service call. They installed a new unit very quickly. I have no concerns about recommending this company to anyone.

Quick response, thorough, and very fair price. Refreshing to have such great service!!!

We can't say enough about these professional folks. Totally 1st rate from the initial visit to evaluate our situation to the follow-up post installation visit. In fact, we were so impressed we have asked them to bid on a kitchen stove hood upgrade.

Excellent service. Would highly recommend

I have used Westerhouse Heating & Cooling multiple times over the past 20+ years for my home and investment properties. Their staff is knowledgeable, friendly , and courteous, and techs arrive on time. I trust them to do all jobs correctly and efficiently – from the smallest repair to replacing my entire HVAC system. I highly recommend them.

Technicians were very knowledgeable, professional and helpful. The completed the work quickly and left the clean and working extremely well.

My air conditioner quit on a Friday night. Not expecting any response until Monday morning, I went to the website and filled out the text us box. I was very surprised to hear from one of the owners the next morning who sent someone over to check out my unit. Sadly it could not be fixed but I had estimates for a replacement all before 10am on a Saturday. The responsiveness, professionalism and care they have for their customers is unmatched. Highly recommend for all heating and cooling needs. (They replaced my furnace in 2020 and have had no issues with it)

Great service, very professional. They answered right away, showed up promptly, worked efficiently, explained everything they were doing in an easy to understand manner, and did amazing job. Our AC is working GREAT!

I called today at 423pm. They got to me within 20mins. David fixes the thermostat and saves my day! Thank you for the quick response and professionalism

Westerhouse heating and cooling is hands down the best HVAC company in the area. The staff are professional and very knowledgeable. They are always on time and the work when completed always looks great. They took the time to ensure we understood how to use and maintain the new system. If your looking for an HVAC company you can trust, then Westerhouse is the one to call. Neil and Mina

We’re very helpful in my purchasing the AC

I called four companies for quotes, but Joe from Westerhouse was the only salesperson who thought outside the box with a system no one else proposed. I accepted the proposal on Thursday and our complete system was fully replaced on Monday. The guys were professional, knowledgeable, and personable. For the first time since we’ve owned our home our system is maintaining the set temperature perfectly. I’d recommend this company to everyone! Keep up the good work guys!

Aaron and the crew helped me pick and size my geothermal unit during the new house build. They installed the mechanical system professionally. Like all new builds, issues did happen. The air distribution was off for the office, and thermostats were not picking up correct humidity levels. One phone call away, they showed up in 2 days and fixed the issue and replaced/upgraded the thermostats. Here is my verdict: had I known them before AB May, I would have hired them right there. Their attention to details and customer services are second to none in this area. You are in good hands.

We noticed our furnace wasn’t running late Friday afternoon on Dec 23rd. Temperatures below zero! We love Westerhouse Heating and Cooling so gave them a call. They were able to come by the same evening and had us up and running quickly. We really appreciate how hard they work.

Westerhouse did the multi-system install in our new home construction. Exceptional communication, quality of ductwork is impressive and fair pricing!

David W. came to my home to do my first heating system maintenance with Westerhouse. He was professional and yet easy to talk to. All my questions and concerns were answered. He arrived during the window of time that scheduling said they would be here. Looking forward to a good HVAC system maintenance relationship with this company.

Westerhouse is always INCREDIBLE! The office Staff answers the phones immediately and are always so kind. Field Techs are kind, professional, and easy to talk to. They always listen to concerns and offer the best solution. We have used other companies in the past and always go back to Westerhouse. Thank you for providing amazing service at a reasonable rate!!

Been using Westerhouse for years - small and large projects... all awesome service. Great to have them so close by!

They are very polite and respectful hard workers and always respond to my calls.

The people at Westerhouse are honest down to earth people! I've had them come out twice and both times the service men were professional and friendly. I would recommend them to anyone in the area and will only use them for my HVAC needs. I cannot say enough good things about this company and their employees.

I’ve had nothing but positive experiences with Westerhouse. They always are able to come very quickly and are knowledgeable. I recommend them to everyone!

Westerhouse answered their phone the first time I called, took all of my information accurately, had an available appointment in my area for the same day I called, and showed up-not on time, but early! He called me and asked if it was ok to come early and was professional, honest and very helpful. I couldn’t have asked for a better experience. When it’s time to replace our HVAC, Westerhouse will be who I call without a doubt. Thank you so much for a great experience….you all made my day!

Replaced entire HVAC system. Initially it malfunctioned and required numerous service visits eventually requiring a new control board. It was going to take 5-6 weeks to get one. They didn't want me to wait any longer, so they replaced the whole outside unit. The guys were persistent in trying to resolve this, even working after hours. They really stayed on top of these issues and were very focused on our satisfaction taking full responsibility. Even though we at first got a "lemon" from the factory, Westerhouse made it good and I would highly recommend them. Thanks to Joe, James, Cameron, Riley, Tanner, Aaron and Alisia.

Very good experience and would buy again.

We LOVE Westerhouse HVAC! Prompt, Professional and the best service!

Westerhouse is always responsive to our needs and the repairs are done quickly and reasonably priced.

Westerhouse representatives were knowledgeable and professional.